SKILL DEVELOPMENT SEMINAR
CHALLENGE – A major multi-campus university system, as part of its leadership training, established a semi-annual business process and accountability institute for business officers. They also sought to provide attendees with practical tools enabling them to better deal with behaviors encountered in managing academic environment employees.
RESULTS – A comprehensive, high-involvement, two-hour seminar was created and presented to audiences of 250. By experiencing a structured framework of discovering thinking styles, and accompanying behaviors, attendees learned to identify: 1. Their own thinking style. 2. What people want others to understand about them and their thinking style. 3. Behaviors that work best when others need their help. 4. Behaviors they can implement when they need the help of others.

BUSINESS PROCESS CHANGE IMPLEMENTATION AND TRAINING
CHALLENGE – An organization was changing a major business process effecting every department. The organization needed to establish a process change implementation plan; and design, implement and evaluate a timely, cost-effective training program for employees responsible for the changing business process.
RESULTS – A “transition task force” team was guided in developing an effective change management process at organization and department levels. A comprehensive training and certification program was developed and implemented for each employee responsible for the changed process rollout. This continues as an organization change management model.

ORGANIZATIONAL ANALYSIS AND REFINEMENT
CHALLENGE – A new Facilities Management Department Director needed to “transform” a department’s poor customer service reputation. Internal clients often went elsewhere for project support, inadvertently circumventing legal and organizational procedures and policies.
RESULTS – A guided needs analysis brought restructured customer project management, refined reporting relationships, communication processes, and better use of subject matter expertise. The Director also received leadership and communication coaching. Enhanced internal working relationships brought better project implementation. Customer satisfaction improved and the new director was credited with the successful turn around of a troubled department.

ENTREPRENEUR COACHING
CHALLENGE - A web marketing entrepreneur owned a thriving business which included a skilled resource team. The entrepreneur needed to determine the best way to meet the growing business’s ability to meet client needs, continue profitability, continue rewarding and collaborative team working relationships, and meet a personal concern for balancing work and personal efforts.
RESULTS – Coaching about personal priorities and direction brought a decision to sell the business to one of the team members. A transition plan was developed and implemented taking the businesswoman from owner, to partner, to seller.